QAA – Action Plan

1) Update the constituent membership of the Policy Committee to include alumni and/or employers before the next policy review cycle.

2) Involve Students, Alumni and/or employers in the revision of the Quality Assurance Policy and associated quality assurance (QA) processes via the Policy Committee.

1) Update of membership of Policy Committee to include students and alumni

2) Review of QA Policy and manual during the next policy review cycle to involve students, alumni and/or employers.

To address the recommendations:

1) ADMS has updated the constituent membership of its Policy Committee to include student and alumni representatives.

Approximately 95% of ADSM’s students are employed professionals. These students are senior managers and leaders in public and private sector. Likewise, members of ADSM’s alumni have similar leadership and managerial profile in industry. ADSM deems it necessary to add both alumni and student representatives to its Policy Committee. The committee is responsible for the development, update and review of ADSM’s policies.

2) ADSM shall review the QA Policy (P 106) and manual during its policy review cycle: 04.07.2023

Updated regulations for

1) non-academic complaints (Grievance)

2) academic appeals

Ensuring that mitigating circumstances are clearly defined

To address the recommendations, ADSM has clearly delineated the differences between ADSM’s Students Grievances Policy P 420 and its Grade Appeal Policy P 419.

1) Non-Academic Policy
ADSM has made updates to its Students Grievances Policy P 420. The updates include:
° Clarification that the policy is a non-academic policy.
° A clearer definition of the word “Grievance” used in a non-academic context.
° A clear process for making the decisions are clearly itemised in the Procedure section of the policy P 420.
° Criteria for decision making addressed in the sections below of the policy P 420:

7.3.1.1 Criteria for decision-making is in accordance to the afore-stated definition of Grievance, which is in relation to associated ADSM non-academic policies and their application.
7.3.1.2 The criteria for decision-making is to ensure that the pre-defined conditions in ADSM non-academic policies are maintained
7.3.1.3 Related ADSM policies are defined in the above Related Document section.

The “Related Documents” include ADSM’s policies:
ADSM P 707 – Information Release Policy
ADSM P 412 – Student Disciplinary Policy
ADSM P 405 – Student Records Policy

2) Academic Policy
ADSM’s Students Appeal Policy P 419 clearly defines “Academic Appeal”. However,
° The policy is now updated to provide a clearer definition of “Mitigating Circumstance”: all appeals or complaints in relation to academic circumstances / reasons / conditions not limited to teaching delivery and / or assessments.
° It is clearly indicated within the policy P 419 that the policy is an academic policy.
° The Criteria for decision making is captured within the sections below:

7.2.4.1 Criteria for decision-making is in accordance to the afore-defined academic mitigating circumstances, that are in relation to associated ADSM academic policies and their application.
7.2.4.2 The criteria for decision-making is to ensure that the pre-defined conditions in ADSM academic policies are maintained
7.2.4.3 Related ADSM policies are defined in the above Related Document section.

Related Documents include the institutional policies below:
ADSM P 301 – Grading and Assessment Policy
ADSM P 303 – Grade Approval and Change Policy
ADSM P 405 – Student Records Policy
ADSM P 412 – Student Disciplinary Policy
ADSM P 418 – Academic Integrity Policy
ADSM P 707 – Information Release Policy